Help center topics

Here are the most common issues that can occur when using WooCommerce, along with some suggestions for how to fix them:

  1. 404 errors on product and category pages: This can be caused by a permalink issue. To fix it, go to Settings > Permalinks and select “Save Changes” to refresh the permalink structure.
  2. White screen of death: This can occur when there is a fatal error on your site. To fix it, try increasing the memory limit in your wp-config.php file or deactivating plugins one by one to see if that resolves the issue.
  3. The “Add to cart” button not working: This can be caused by a JavaScript error or a conflict with a plugin or theme. To fix it, try deactivating plugins one by one to see if that resolves the issue, or try switching to a default WordPress theme to see if that helps.
  4. “Out of stock” products still being shown: This can occur if you have not properly marked a product as “out of stock” or if there is an issue with the stock management system. To fix it, make sure that the “Manage stock” option is checked for the product and that the stock quantity is set to 0.
  5. Emails not being sent: This can be caused by an issue with your email provider or with the WordPress email system. To fix it, try using a different email provider or installing a plugin like WP Mail SMTP to troubleshoot the issue.
  6. Payment gateway not working: This can be caused by an issue with the payment gateway itself or with the plugin that you are using to integrate the payment gateway with WooCommerce. To fix it, make sure that the payment gateway is set up correctly and that the plugin is properly configured.
  7. Product images not showing: This can be caused by an issue with the file permissions for your product images or with the server that is hosting the images. To fix it, make sure that the file permissions for the product images are set correctly and that the server is configured properly.
  8. Error messages during checkout: This can be caused by a variety of issues, such as missing required fields or issues with the payment gateway. To fix it, make sure that all required fields are filled out and that the payment gateway is configured properly.
  9. Slow loading times: This can be caused by a variety of issues, such as large images, poorly optimized plugins, or an overloaded server. To fix it, try optimizing your images, deactivating unnecessary plugins, and making sure that your server is properly configured.
  10. Product variations not showing: This can be caused by a missing attribute or a problem with the product variation settings. To fix it, make sure that all necessary attributes are added and that the product variation settings are configured correctly.

Join the conversation

Table of Contents

UP

Free estimation in 1 day!

Protecting your privacy is important to us, so if you would like to know more regarding how we process your personal data, please check our detailed Privacy Policy.

Contact us so we can get to know your project better. The quote is free of charge.
Piotr TrÄ…bski - CEO